The Wharton Advantage
We provide offshore business process outsourcing services through our affiliate outsourcing center in the Philippines. Because there’s so much local talent available, we prescreen and select our reps very carefully. Our Virtual Employees have to pass strict criteria for us to hire them. They must have very good English, pass a background check, have experience, and be very reliable.
We chose the Philippines as our target destination for our services for several reasons. First, their culture is very close to our own. In fact, their constitution was influenced by ours. Second, because of the quality of English spoken in the Philippines. Did you know that the Philippines is the 3rd largest English speaking country in the world by population? And third, Philippino workers take a lot of pride in their positions. Not like some other employees who waltz into the office with an air of entitlement, speaking to friends on the phone and surfing the internet when they’re supposed to be working. All of our agents are experienced in many of the positions that you need filled and have knowledge of computers and Windows programs. Oftentimes, many are college graduates or at least college educated.
Even Indian outsourcing firms are tapping into the Philippines and its 7,000-plus islands in search of better voice based services. More and more companies are receiving scores of complaints from their customers about the poor English spoken by many of the Indian outsourcing firms. As a result, the trend in India is to subcontract Philippino outsourcing firms to fulfill their client’s needs. Many U.S. companies don’t realize this and end up paying much more unnecessarily.
The Biggest Problems You’ll Have With Most Outsourcing Companies…And How
Wharton Business Foundation Overcomes Them All
1) We’re Located In The United States: There are many scam companies operating in foreign countries. Especially third world countries like India and the Philippines. BEWARE! They are not located on US soil. So they are not regulated nor do they abide by US law. Regardless of what they may say, you have no recourse against them if they “take your money and run”.
2) We’re American Managed: Many outsourcing companies are managed by Non-Americans. This situation poses unique challenges because many Non-Americans aren’t familiar or experienced with our business culture and expectations. There’s a very large disconnect in the Philippines between what English speaking countries desire and from what many "call centers" provide. Also, management styles vary widely by country and what’s acceptable to them may not be acceptable to us.
Many call centers simply hire anyone that speaks English and then put them on the phone. Ignoring the inner-personal relationship skills that an agent must have to be able to identify with the culture of United States, European and Australian mentality.
Working with an American company whose managers actually live in the country where they’re working, is almost impossible to find in the outsourcing industry. This is a huge advantage of working with Wharton Business. We solve the problem by having managers in the Philippines who have experience running American call centers, performing business to business sales and more. We understand the needs of our English speaking clientele and work hard to get you the very best in what you’re looking for.
Our Virtual Employee Screening Test Is So Stringent That 71% Of Applicants Flunk The First Time. And 54% Never Pass
(Guess Who You’re Getting When You Hire Virtual Employees From Our Competitors)
3) We Have The English Advantage: You’ve probably been on the phone, at least once, with a customer service agent that can barely speak English. It’s a struggle to keep from biting your lip from frustration. Few things are as annoying. This is why we only look for people that speak an ABOVE AVERAGE level of English, sometimes to the point where you can’t even tell that they’re in the Philippines. Having a management team from the United States means that we understand what’s acceptable and what’s not acceptable to you and your customers.
4) Our Zero Tolerance Policy: Our Virtual Employees have to pass very strict criteria for us to hire them. They must have very good English, pass a background check, have experience, and be very reliable. On average, only 1 interviewee in 70 gets hired by our company. We choose only the best to work for you. If ever there are any discrepancies with their reliability, they are instantly fired and replaced at no additional cost to you.
You're Getting Ripped Off! (That's What They'll Say If You Get Caught Using The Wrong Outsourcing Company)
5) The Price & The Policy: Local Call Centers charge an astronomical amount. They charge anywhere from $2,000 - 4,000 per month for the same service. In addition, they lock you into contracts and charge pricey set up fees. With Wharton Business Foundation, we beat their prices by more than 75%! And with us, you can cancel at any time. Also, try calling any call center in America and you’ll find a lot of people that don’t want their jobs. So their performance usually isn’t very good. As a result, they don’t deliver good results. Not so with Wharton. Philippino workers take a lot of pride in their positions and are happy to have their jobs. So our Virtual Employees' performance is much better.
Need Full Or Part Time Employees…FAST?
6) Fast Start-up Time: Once you make the decision to hire a Wharton Business Foundation Virtual Employee, they can start working for you within 7 to 10 business days of you notifying us of your decision. If you ever need more Virtual Employees to start sooner than the standard time frame, we can arrange that as well. Our outsourcing solution is custom tailored to your unique needs.
These are just a few of the reasons that set Wharton Business Foundation apart from the rest in the virtual office industry and why we have such a great reputation with our clients.
